RETURNED ITEMS: Unauthorized returns of seed or goods will be shipped back to the customer, collect. Authorized returns must be cleared with our head office and shipped back prepaid, within 30 days of receipt of the original order. A 10% restocking and handling charge will be charged on all items returned. Due to our high standards of quality we can only accept seed packages purchased within 30 days that have not been opened or damaged. We will exchange seed damaged in shipping but you must call or email customer service for a return authorization. This will expedite the return of your new seed.
CROP FAILURES AND SUBSTITUTIONS: We are dealing with live products, many of which are harvested after our catalog has been printed. If a crop fails or develops a shortage, we reserve the right to pro-rate the item, substitute another item or refund your money. Please indicate your preference on your order.
By indicating you will accept a substitute, we will substitute an item of similar growing characteristics of an equal or greater value whenever possible. Your order will be shipped much faster by selecting this option. We do not substitute new items unless the seed will not be available this year